Privacy Policy

Last updated: July 16, 2026

What we collect

FullStaffed AI processes scheduling and contact information on behalf of the businesses that use our service: names, phone numbers, email addresses, appointment times, and the content of scheduling-related calls and text messages. We intentionally do not collect or store clinical, medical, or treatment records.

How it is used

Data is used solely to deliver the service a clinic has engaged us for: answering calls, sending appointment reminders and follow-ups, responding to missed calls, and reporting results back to the clinic. We do not sell personal information, and we do not use it for advertising.

Text messaging & opt-out

Campaign messages include opt-out language. Replying STOP to any message immediately stops all future texts from that clinic. Messages are not sent during quiet hours (9pm–8am local time), except direct replies to a message or call you initiated.

Storage & security

Data is stored with per-clinic isolation enforced at the database layer. Integration credentials are encrypted at rest (AES-256-GCM). Access to clinic data is restricted to that clinic's authorized users and our service administrators.

Third-party processors

We rely on infrastructure providers to deliver the service: telephony and SMS carriers (e.g. Twilio), voice AI (e.g. Retell), calendaring (e.g. Cal.com), and cloud hosting/database providers. Each processes data only as needed to perform its function.

Your choices

To access, correct, or delete your information, contact the clinic you interacted with, or email us at hardik.shah23@spit.ac.in and we will respond within 30 days.